FAQ

Get your answers to the most common questions about our GENERAL BYTES Bitcoin and Cryptocurrency ATMs.

FAQ

Basic information

A Bitcoin ATM or a BATM is a kiosk that allows customers to make cryptocurrency transactions in a very simple and fast way. Give your customers the best possible user experience. With our machines it was never easier to offer buying and selling cryptocurrencies.

A one-way or unidirectional BATM only allows you to buy crypto (cash-to-crypto), while a two-way or bidirectional BATM gives you the option to buy or sell cryptocurrencies (cash-to-crypto and crypto-to-cash). At the moment, GENERAL BYTES has two one-way machines: BATMTwo & BATMTwoPro, and two types of 2-way platforms: BATMThree & BATMFour.

At the moment, our BATM models work with cash-only.

Depending on the regulation in the country where you would like to operate the machine you will have to connect an supported Exchange and/or Hot Wallet service to our CAS. There are several sales strategies available. For example: When a customer is purchasing cryptocurrency from your BATM, the purchased value will be sent from your connected Hot Wallet to the Hot Wallet address provided by the customer. After the transaction was successfully finished our CAS will purchase back the value of the transaction from the connected Exchange service to your Hot Wallet, so it is automatically topped up with the same value. Thanks to this very unique feature you don't have to worry about volatility risks.

The Operator may set a variety of generic limits for their customers. These limits can be set by Identity (for individual customers) and by Location. There could also be limitations by the cash input capacity.

Software

To operate your BATM you must connect it to a server and we offer our clients the Crypto Application Server (CAS).

The Crypto Application Server is a powerful and easy browser-based management tool for your entire BATM fleet. It supports almost all cryptocurrencies, rate sources, discount coupons, user management, AML+KYC, and many more right out of the box. These features make it the most flexible cryptocurrency ATM platform globally and the development is ongoing every single day.

You will have two options to connect your BATM to CAS.

  • GB Cloud CAS. We recommend this option to beginners or small operators. GENERAL BYTES will be in charge of maintaining, securing, upgrading, backuping and administrating the server for you. We will charge you a small fee of 0,5% of all cash transactions. You need only to login and you can start doing your settings. Focus on your new business.
  • Standalone CAS. If you'd like to administer the server by yourself you can always choose this option. You will be responsible for selecting hardware, installation, setup, maintenance, and troubleshooting. You can choose the license that suits you best on our webpage. For this option we charge a maximum of 0,25% of all cash transactions.The standalone CAS needs to be installed on a server running an up-to-date Linux Ubuntu operating system.

No, the CAS software is only available in combination with the purchase of a BATM and it is only compatible with machines from GENERAL BYTES.

You will receive new software updates frequently so your system is always up to date. Machine updates are also provided on a regular basis. 

We support more than 60 cryptocurrencies: Bitcoin, Lightning Network, Ethereum, Bitcoin Cash, Litecoin, Dash, and many more. If you would like to know if a specific crypto currency is supported, please contact us. You can even add your own cryptocurrency based on ERC20/TRC20 in our GitHub project through a Pull Request.

We support most fiats around the world, you can check the listing here. You can also accept multiple currencies at the same time for the cash input (cash-to-crypto).

We support most languages around the world. If you’d like to add a new language you can request a translations file from us. 

We support the Exchanges Binance, Kraken, Coinbase, Bitpanda and many more, please visit the entire list here

We cannot recommend any Exchange, for it's impossible to predict your specific region, risk tolerance, credit history, and business style. These decisions are part of the legal work you must do before running your BATM business.

We support the following wallets: Block.io, Coinbase.com, Bitcoind/Bitcoin Core, Litecoind, Dogecoind, Bitcore any many more. Please ask our support team for the entire list. 

Hardware

Yes, you can always set your desired configuration before purchasing the machine. For example cash input and cash output capacity. Cash Recycler option and much more. 

Yes, after you have received the machine you can put a wrap on it. Also you can upload own wallpapers, logos and screensavers to the UI. There are other white-label options built in such as adding your color scheme. 

Yes, you can configure your BATMThree and BATMFour with this feature before purchasing. The NFC feature enables the ATM to dispense NFC NTAG216 cards to customers. NFC cards hold private keys and are a great tool for storing coins without the need for a mobile phone.

The input capacity is the maximum number of banknotes the BATM can receive from the customer. When buying the machine you will be able to set your desired banknote capacity (up to 600 or up to 1200 notes for the BATMTwo, BATMTwoPro and BATMFour. The BATMThree offers an input capacity of up to 2 200 notes when ordered in this configuration). Additional cash boxes are also available on our Accessories page.

Having a BATM with a printer gives customers the ability to print receipts or paper wallets. Sometimes, a printer may also be required by the cash collection company to print cash box contains when picking up the cash.

  • The BATMTwo doesn't have an integrated printer, but you can bolt it to the floor with a Stand with a printer.
  • You can customize your BATMTwoPro before buying and select the option with or without a printer.
  • The models BATMThree and BATMFour have an incorporated thermal printer.

Our customers have two options of the security level of their BATMs: Standard Security Level or Higher Security Level.

  • Standard Security Level. We recommend this option for a safe indoor CCTV covered location but to operators that may be willing to take a minimum risk. Recommended model: BATMTwo
  • Higher Security Level. The cash inside of the machine will be in an additional safe vault accessible only via a code lock. If you plan to use a cash collection company in the future you should use this option. Recommended model BATMTwoPro and BATMFour.

Yes, we do. You can secure your BATM with an auditable lock. Supported locks are the A-Series 61xx and 31xx from Sargent & Greenleaf.

For a better and faster connection the best option is to use an Ethernet connection (1000Mbit). You can also connect your BATM to the network through WiFi (2,4GHz/5GHz). Please always use a dedicated channel for the BATM and don't use both options at the same time. 

It depends on the model:

  • BATMTwo and BATMTwoPro: 20W (10W in idle state)
  • BATMThree and BATMFour: 40W (130W in peak - stacking banknote)

All of our machines have 1 year of warranty. Don't be afraid about the time after the warranty. We have spare parts ready for all our machines ever produced since 2013. 

Purchase & Shipping

The machines are developed, manufactured and tested with highest precision and quality in Czech Republic, in the heart Europe.

We ship all our Bitcoin and Cryptocurrency ATMs from the Czech Republic, Europe.

The price depends on the model and selected configuration. To have an idea of how much your purchase it's going to be you can configure your desired machine with the product configurator on our website.

Shipping is possible to almost every country worldwide. There are only a few exceptions as we don't sell/ship to Cuba, Iran, Syria, North Korea and the region of Crimea.

In general, yes. Every individual or operator can purchase from us, we sell only direct. There is just a little exception, we don't sell to people or companies which are connected to the casino/gambling business. 

No, we don't offer anything like this and it is not planned for the future. 

Lead and production times depend on current factory load, warehouse stock and configuration selected. Once you configure your machine you can contact our Sales department, they will contact the factory and ask for a lead time for your specific configuration. The shipping of the BATMTwo and BATMTwoPro usually takes around 1-2 weeks. For the BATMThree and BATMFour, it can take up to 4 weeks.

The shipping pricing depends on the product. You can always check it out on our website or by contacting our Sales department.

  • The BATMTwo head is free of charge.
  • The shipping fee for the BATMTwo Standard Stand and Stand with the printer are 249USD.
  • The fees for the BATMTwo Pro stand is calculated individually based on the final delivery address.
  • The fees for the BATMThree and BATMFour are calculated based on the final delivery address.

VAT is not included in the price. For European customers: If you have a valid TAX ID we don't have to charge you VAT on top of the price. 

  1. Choose the model and configuration for the BATM you want.
  2. Submit the order on our website.
  3. Our sales team will reply to you within 24 hours during our office hours and send you our License and Sales agreements.
  4. We will issue you an invoice based on the signed agreements.
  5. After receiving the payment we will move your order to our production factory .
  6. We will send the order to you as soon as possible.

You can pay by wire transfer or in BTC/LTC.

Yes, it is possible to pay in two halves. The first payment must be done once you receive the invoice and the second one before your order is shipped out.

No, the import duties are not included in the shipping. The customer has to take care of the customs clearance and pay for the import taxes. The HS Code for our product is the following: 8472.90.1000, CO: CZ.

We charge our customers monthly fees for using our software and support services, but it depends on which server they are using (GB Cloud or their own server ).

On Cloud - License Fee:

  • License fee: 0-1000 machines: 0.5% machines turnover/month/organization + Support fee: 5 USD/machine/month.

On Standalone server - License Fee:

  • 0-5 machines: 10 USD/month/organization + Support fee: 10 USD/machine/month
  • 6-999 machines: 0.25% machines turnover/month/organization + Support fee: 10 USD/machine/month

(Pricing effective from 1st of Sept 2019)

For Operators

  • The legal framework to get advice on the regulatory bases of the country you would like to operate the machine at
  • Price of the machine, shipping, taxes and installation
  • Rent of the space where the BATM is placed
  • Power and Internet connection
  • Server and Support Fees
  • Cash Collection and Customer Support services (optional)
  • Other

No, we only manufacture the machines. You can visit our Youtube channel where you will find guided videos on how to install them.

We are not able to advise customers if it is legal to operate a Cryptocurrency ATM in their country. The operator should always consult with an attorney that can properly guide them on the regulations in their area, and make sure this is completely setup before the purchase.

Yes, BATM operators need to have a bank account to operate their machines. It might be a complicated task taking into account the lack of support from the banking sector to the “Bitcoin business”. When you talk to the bank, you may find our Anti Money Laundering Features document helpful.

You have to make sure that your machine is located not only at an accessible spot, but somewhere your customers can easily return to. The most common and popular locations for the BATMs are restaurants, airports, cafes, malls and offices. Even though it may be necessary that you will try within the first year several locations so you can see which one works best for you. 

The first step before buying a BATM is to have a business plan. Once you have an idea of how you are going to operate your business, you need to calculate its profitability. CoinATMRadar provides a Bitcoin ATM profitability calculator, which can be used to have a better overview of your return on investment (ROI).

To comply with local AML/KYC demands, the Operator may request and/or require several pieces of customer information. We support the following validation methods: Cell Phone Number, Selfie, SSN, ID Card Scan, Fingerprint Scan, Email, Name and Third-party validation (Integrations).

Integrations (optional)

EveryTrade.io is an accounting software created with tight cooperation from GENERAL BYTES. This synergy enables us to deliver business intelligence software to investors, blockchain and crypto companies in a very smart and intuitive way. Your entire BATM fleet can be easily integrated.

Morphis® is a leading global supplier of currency supply chain solutions. Morphis' portfolio of cash management software products are used today by central banks, depository institutions, armored carriers, card issuers, ATM/POS ISOs, transaction processors and BPO shops worldwide.

Some operators prefer to use a third-party service to onboard new clients. For that reason, GENERAL BYTES now counts with the support of Onfido. Onfido is a third-party service that allows operators to automate the onboarding process of verifying the identity of their clients. Not only will it save them time, but it will also satisfy the needs of regulators in some jurisdictions. 

Transaction scoring is used to protect Operators’ customers from scams and funding criminal enterprises. High risk wallet addresses (as defined by CipherTrace) are rejected when presented as a target wallet (BUY), and incoming coins (SELL) will not be automatically enabled for cash withdrawal.

ChainAnalysis KYT (Know Your Transaction) detects many patterns of risky activity, from darknet markets and scams to sanctioned addresses and anomalous transactions. Covers 90% of all cryptocurrency activity. Use the real-time KYT API to prevent withdrawals to blacklisted addresses and freeze deposits from hacks, scams, and ransomware.

Support

You can find our offices in Bradenton, Florida, USA and Prague, Czech Republic. Technical support is provided during our office hours.

We only manufacture the machines, we do not operate them. If you have any problem with any of your transactions you should always contact the operator of the machine.


To find the contact details of the company that operates the BATM, you can locate the machine on CoinATMRadar and then contact the operator.

A Mobile Wallet is an app where you can store all your crypto information. There you have access to your private and public keys (and their respective QR codes), which you can scan at the BATM to make a transaction. The advantage of a mobile wallet is that it also allows you to scan other wallet addresses with a QR code. You should secure its accessibility as much as possible.

We support every customer that owns a GENERAL BYTES Bitcoin ATM. It doesn't matter if it is first or second-handed. On the other side, we don't support end customers using the machine, this part needs to be done by the operator. 

The support includes access to the support ticket system and our entire knowledge base, where you find step-by-step instructions for everything you need. In case of an emergency or very important question you can reach out to our technical support team directly via phone. You will be able to find your Support PIN in your GB Operator Profile. This is a PAID service

How much does Support cost?
It depends on the type of server you are using:

  • GB Cloud - Support fee: 5 USD/machine/month
  • On Standalone server - Support fee: 10 USD/machine/month

Installing a wallet on your mobile phone before using the BATM will save you lots of time. If you don't know which wallet to install and can't figure it out, don't worry, the operator will provide you with some suggestions on site.


When making a transaction at a BATM you will be asked to scan your wallet. If you don't own a wallet you can always choose the option "Don't have a wallet?". Then, the machine screen will show you some QR codes that you can scan to download the preferred wallet by the operator.

Yes, at the BATM you will be able to select the option Check Wallet Balance.

The transaction needs to be verified on the Blockchain. Depending on the number of transactions taking place at the same time and the chosen crypto, the wait might be longer. It usually takes a few minutes. In case something happened wrong, please contact the operator you made the transaction with. 

No, when selling crypto you always have to redeem the ticket at the same machine where the transaction was initiated.

You can visit the CoinATMRadar map, which covers the most Cryptocurrency ATM locations worldwide.