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Support

Our Philosophy

Our customers are our priority. We value our customers and we constantly put more effort into supporting our existing customers. In fact, our existing clients are more important to us than new customers. You see, our clients are our reference and without their satisfaction, there is no point in trying to sell our products to others. When you purchase a product from us we keep upgrading it and support you with new versions as long as this is technically possible.

Contact

Please contact us by email at support@generalbytes.com or by phone using any of the numbers listed on the contact page. Also, it is recommended to use our support desk to better keep track of multiple tickets. Our support desk is staffed on weekdays (Mo-Fri) between 09:00-23:00 Prague Time (CET/UTC+2) and 04:00-17:00 Florida time (EST/UTC-5) and weekends (Sat-Sun) between 08:00-16:00 Prague Time (CET/UTC+2) and 03:00-10:00 Florida time, please keep this in mind when calling us.

Important

Please note that phone call support is a paid service.

To get quickly notified about new releases and other important information join our GENERAL BYTES Telegram channel https://t.me/generalbytes.

ChangeLog - Latest version is 20181210 - click to read more

Video: BATMTwo Terminal installation

Video: BATMThree Terminal Installation

Videos: Terminal Management

Videos: BATMServer/CAS Installation