Software licenses are not transferable
GENERAL BYTES hardware and software operates on a licensing model. This means that when a machine changes hands, the license doesn't automatically transfer with it. Every new owner needs explicit approval from GB to operate the machine legally and without interruption. If the previous owner has any outstanding unpaid licensing fees, the machine will be blocked — and you won't be able to operate it until the situation is resolved. This isn't something we can see coming or warn you about after the fact. By then, you've already paid for a machine that doesn't work.
If the deal looks too good to be true, it probably is
Unusually cheap machines on the market frequently come from operators who have gone bankrupt or left unpaid invoices behind. A low price tag is often the first sign that something isn't right.
What to do before you buy
The good news is that this is completely avoidable. Before purchasing any used BATM, follow these three steps:
- Contact GB Sales and ask whether the seller has any outstanding licensing fees.
- Share the serial numbers of the machines you're considering — we can quickly verify their status.
- Provide the original operator's business name and your own entity name so we can process the transfer correctly.
It takes a few minutes and can save you a lot of trouble.
Already operating machines you purchased second-hand?
If you've acquired machines in the past and haven't formally notified us about the ownership transfer, now is a good time to get in touch. Without an official transfer on record, you may be at risk of disruption if issues arise with the previous owner's account.
→ Contact GB Sales to verify or report an ownership transfer
